Support Co-Ordinator

Department: Hospitality Support

Reports To: Support Manager Europe & Africa

Location: Reading, UK

Date: 2007/11/10

This is a great opportunity for a self motivated individual to work within our hospitality customer support department based in our European headquarters in Reading.

Key skill requirements are:

• Good levels of written and verbal communication
• Excellent problem solving skills
• Experience in a hospitality managerial role
• Ability to interact well with customers and to resolve issues
• Providing software support to worldwide customers
• Analysis of software problems
• Providing workarounds for client issues
• Providing assistance to worldwide first line support team
• Accurate recording of data within support desk system
• Provide written data, documenting issues, problems and solutions for publication in Customer Support
• Good level of education
• Good PC skills

Applicants should have the aptitude to learn the following skills:

• Advance application product support
• Advance technical skills including SQL Scripting and Database programming