SoftBrands is a leader in providing software solutions to the manufacturing and hospitality industries worldwide.

SoftBrands Corporate Office
(USA): 612-851-1500
 
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SAP Technical Consultant



Department: SAP Manufacturing Consulting

Reports To: Vice President & General Manager

Location: USA

Date: 2008/07/08

Summary:

This position is responsible for creating value to our customers by providing technical consulting support and training on SoftBrands, and our partners ERP related software products. This person works as a consulting team member or an individual technical consultant for fee-based product installations, customer network reviews, and the development of customized and utilizing Microsoft technology. This person will also be responsible for conducting technical training classes for customers on system administration, report writing, and specialized applications of SoftBrands and/or partners software, as well as preparing training materials and developing, testing and maintaining the training database for those classes. This position required self-directed continuing education in SoftBrands product lines, Microsoft, SAP and emerging technologies.

60% - Administrative requirement to maintain required reporting discipline with pre-engagement reports, project statements of work, post-engagement reporting, and timely submission of all job-related expenses.  Maintain a personal calendar (6 weeks out) utilizing provided SoftBrands tools.

70% - Delivery of project related services at customer sites throughout North America relative to functions and usage of SoftBrands and/or partners application software. 

  •  Responsible for delivery via lecture, demonstrations, discussion groups, hands-on exercises relative to training requirements of customer project plan.
  • Business Process Analysis and configuration to meet customer business requirements through SoftBrands and/or partners application software.

20% - Develop strategies and solutions for interfacing/integrating data from a variety of solutions into SoftBrands and/or partners application solutions.

  • Exhibit and deliver configuration expertise to customize SoftBrands and/or partner solutions to meet business requirements of customer as defined in the project plans developed and approved.
  • Assisting in the integration or interfacing of third-party applications deemed to be of value to our customer base.

 

Essential Education, Skills and Environment:

Education and Work Experience

  •  Bachelor’s degree in Information Technology, Computer Science, or Engineering
  • Minimum of five years experience in manufacturing software implementation and use, software development, technical product support, software technical training or consulting
  • Prior experience with Fourth Shift Edition products/ services or SAP Business One product /services a plus.

 

Key Skills & Abilities:

  • Working knowledge of Microsoft Windows Products including Microsoft Office, Projects.
  • Excellent oral and written communication, presentation, organizational and planning skills required. 
  • Professional appearance and presentation required. 
  • Excellent interpersonal skills working as a team member and as a customer liaison. 

 

Work Environment and Physical Demands:

  • 70 % travel.  Some weekend work will be required.

 

Additional Information:

100% satisfaction measured by:

  • Annual Customer Satisfaction Surveys, reflecting ratings of “7” or better on a scale from 1 – 10 Attaining sign-off letters for all new site projects and those add-on projects which warrant a statement of work
  • Attaining class evaluations at the conclusion of each class

 

Normally considered exempt