Software Instructor

Department: Professional Services

Reports To: Manager of Trainers

Location: Lake Forest, CA

Date: 2007/12/27

This position is responsible for ensuring successful instruction of our products on customer sites.

Essential Duties and Responsibilities:

• Oversee all aspects of on-site training and installation of SoftBrands software applications.
• Conduct standardized training courses using SoftBrands training documentation.
• Provide on-site transitional support of software installation go-live.
• Work within and promote a strong team environment to ensure successful software installation projects.
• Provide feedback to customer and SoftBrands on training participants’ progress.
• Provide timely communication of project status to customer and SoftBrands.
• Prepare and complete all project related paperwork as defined by SoftBrands.
• Adhere to project schedule including flights, training, meetings, conference calls, etc.
• Assist in creating and updating installation and training documentation.
• Maintain superior product knowledge and complete product competency certification.
• Interact with software development, product management, professional services and support personnel to ensure quality product and service delivery.

Education and Work Experience:

• Bachelor's degree or equivalent in Hotel Operations.
• Minimum two years experience in hotel operations, preferably in management.
• Demonstrate the ability to perform independently on customer and non-customer projects.
• Working knowledge of PC operations, Microsoft Windows Operating Systems, and Microsoft Word and Excel applications.

Added Value Experience:

• Experience with Windows NT, 2000, XP, Microsoft SQL and Exchange highly desirable.
• Other software application training experience a plus.

Key Skills & Abilities:

• Excellent presentation, communication, written, and interpersonal skills.

Work Environment and Physical Demands:

• Extensive (90%) travel.
• Works from home when not travelling