Enterprise Specialist

Department: Hospitality

Reports To: Director of Enterprise Solutions

Location: Lake Forest, CA

Date: 2008/08/25

Work on special information system-type projects with our Enterprise clients. The projects will include working on non-typical installer or support type activities for all of the Company’s products with specific emphasis on core, BI, CRM and multi-property PMS deployments. The projects are client requests that come from premier clients which are not covered by an installation services Statement of Work or a Support/Maintenance Agreement.

Essential Duties and Responsibilities:

• Help with non-typical installation tasks associated with an Enterprise client which may include specialized staging, system preparation, data migration, project assessment, and personnel orientation of special deployment.
• Provide, test and install solutions for specialized client requests
• Interact with and understand the requirements of various departments, including Product Development, Support, etc.
• Develop and update documentation of the specialized projects performed at client sites. Insure the documentation allows the Company to provide continued support of specialized solutions
• Maintain strong product knowledge (PMS, core, BI, CRM, Interfaces)
• Conduct training at client sites and online

Job Requirements:

• Bachelor’s degree or equivalent experience in Hotel Operations
• Minimum five (5) years experience in hotel operations (Property Front or Back Office or Corporate Level)
• Extensive knowledge of the epitome and Core applications with special emphasis on databases and deployment options
• Strong working knowledge of MS Windows Operating Systems and MS SQL
• Working knowledge of various product deployment options and the operational impact
• Analytical and problem-solving abilities, with keen attention to detail
• Ability to handle numerous projects simultaneously
• Demonstrate the ability to perform independently on customer and non-customer projects.
• Working knowledge of PC operations, and Microsoft Office applications.
• Excellent presentation, communication, written, and interpersonal skills.
• Working knowledge of server and workstation-class hardware.
• Experience with WAN, LAN and networking protocols highly desirable.
• Principles and practices of good customer service.
• Effective interpersonal communication.
• Preserve a high level of confidentiality of information encountered as part of work; maintain and administer security systems and methodologies.
• Demonstrate an entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects.
• Must be able to rent a car when necessary for transportation to project locations.
• Familiarity with Cognos, and BEA a plus
• Ability to travel (50%)